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Guests with Hearing Impairment

About glasses that display subtitles

Subtitle viewing glasses are available to read the Japanese language subtitles at Sesame Street 4-D Movie Magic™, Shrek's 4-D Adventure, and Detective Conan 4-D Live Show: Jewel Under the Starry Sky. Please see a crew member at the attraction entrance about using them. Please note that supplies are limited, so it may take some time to receive them.

For safe enjoyment of attractions

Each attraction has certain requirements to ensure your safety. Attractions may require a Supervising Guest* to accompany you in case of evacuation.


* Supervising Guests must be mentally and physically healthy persons of junior high school age or older and meet the attraction requirements.


Click here for attraction requirements

When leaving feedback about the park

INFORMATION CENTER

Note:
・Operator service is only available in English.
・Our phone lines are currently busy due to an unusually high volume of inquiries.

Operator Assistance

Daily 9:00-17:00 JST (including weekends and holidays).


  • For general Park inquiries, please call the Information Center (0570-20-0606).
  • Please note that the above number is not toll free. Any phone charges must be covered by the caller.
  • From some IP phones, please call us at 06-6465-4005. From overseas, please call +81-6-6465-4005.
  • The Information Center is open year-round.
  • Automated verbal guidance is available 24 hours a day (Only available in Japanese).
  • Calls are recorded to better understand Guest inquiries and to verify our staff's service.
  • For details on how personal information is handled, please refer to our Privacy Policy.

Additional Information