Information on USJ's primary services, facilities, and attractions to ensure that everyone has a safe and enjoyable day at the park to remember.
If you have questions or concerns on your day of arrival, please go to Guest Services or ask a nearby crew member for assistance.
* The Guide for Safety and Accessibility pamphlet below contains information for guests with disabilities.
・Please click the following link to download the Guide for Safety and Accessibility.
Guide for Safety and Accessibility (PDF)
CONTACT US
INFORMATION CENTER
Note:
・Operator service is only available in English.
・Our phone lines are currently busy due to an unusually high volume of inquiries.
Operator Assistance
Daily 9:00-17:00 JST (including weekends and holidays).
- For general Park inquiries, please call the Information Center (0570-20-0606).
- Please note that the above number is not toll free. Any phone charges must be covered by the caller.
- From some IP phones, please call us at 06-6465-4005. From overseas, please call +81-6-6465-4005.
- The Information Center is open year-round.
- Automated verbal guidance is available 24 hours a day (Only available in Japanese).
- Calls are recorded to better understand Guest inquiries and to verify our staff's service.
- For details on how personal information is handled, please refer to our Privacy Policy.
Notice
The rules for issuing Guest Support Passes were revised on May 15, 2019.
View All Services
- Facilities
- Info by user
- Barrier free info by area
- Special Dietary Restrictions (restaurants that are allergy-friendly and allow the use of microwave and other equipment)
Universal Studios Japan official app
Compatible with iPhone/Android
Check today's attraction wait times!
Note: Adobe Acrobat Reader is required to open and view PDF files. Download and install the software here.
A separate app is required to view the PDF using Android.
