Guests With Cognitive Disabilities

We offer services for guests with cognitive disabilities.

Sensory Guide

To help each guest and their families enjoy their time with us comfortably and safely, we’ve created a guide outlining what to expect at Universal Studios Japan, including attraction information, areas with limited visitation or good viewing distractions, dining information, and other helpful resources.

Sensory Guide (PDF)

Services for Guests with Cognitive Disabilities

Support Sticker

Guest Services (on the left after entering the park)

The crew will proactively approach and assist guests who are wearing a Support Sticker on an easily visible location, such as the front of their shirt or jacket. Support Stickers are available at Guest Services for anyone who wishes to use them.

Note: Support Stickers do not provide any privileges such as priority admission to attractions.

Guest Support Pass

Guest Services and the entrance to each attraction

If you have a disability that prevents you from being able to wait in line and you possess a handicapped person's passbook, you can use a Guest Support Pass. You can spend the attraction wait time in places other than the waiting line. Please consult a crew member if you would like a Guest Support Pass.

Note: Please be aware that these passes are for reserving an admission time, not for priority admission.

Contact Us

INFORMATION CENTER

Inquiries from Overseas
+81-6-6465-4005
Inquiries from Japan
0570-20-0606

Notes:

Voice prompts are in Japanese.
Press 2 after the end of the voice prompts.

Operator Assistance
Daily 9:00-17:00 JST (including weekends and holidays).

For general Park inquiries, please call the Information Center (0570-20-0606).
Please note that the above number is not toll free. Any phone charges must be covered by the caller.
From some IP phones, please call us at 06-6465-4005. From overseas, please call +81-6-6465-4005.
The Information Center is open year-round.
Automated verbal guidance is available 24 hours a day (Only available in Japanese).
Calls are recorded to better understand Guest inquiries and to verify our staff's service.
For details on how personal information is handled, please refer to our Privacy Policy.