To enter SUPER NINTENDO WORLD™, an Area Timed Entry Ticket: Advance Booking or an Area Timed Entry Ticket/Standby Entry Ticket is required.
There are two ways to get these tickets:
1. In advance with certain Universal Express Passes or through select travel agencies
2. Through our official app after you enter the Park
Note: Issuing of Area Timed Entry Tickets may end early depending on conditions on your day of visit. There may be times when entry is possible without an "Area Timed Entry Ticket: Advance Booking" ticket or an Area Timed Entry Ticket/Standby Entry Ticket.
Check the Official Web Ticket Store for details on Universal Express Passes that come with an "Area Timed Entry Ticket: Advance Booking" ticket.
Note: Even after you have entered the area with an Area Timed Entry Ticket or an "Area Timed Entry Ticket: Advance Booking" ticket, attraction admission may be suspended or may have already ended.
Frequently Asked Questions Pickup（By category）
The attractions have requirements. Please refer to “For safe enjoyment of attractions” for details for each attraction. There are no age-based usage restrictions.
The attractions have requirements. Please refer to “For safe enjoyment of attractions” for details for each attraction.
We do not have a system for looking after children. However, if you are accompanying a child who cannot use an attraction, a "Child Switch" system allows guardians to take turns using the attractions without having to wait in line again. Please ask a nearby crew member for details. Alternatively, please refer to “Child Switch.”
Please refer to “Show and Attraction Schedules.”
* Schedules may change without prior notice due to weather and other factors. Thank you for your understanding.
Reservations may not be made for attractions. "The Universal Express Pass" will grant you prioritized ride entry. Please refer to “Universal Express Pass” for details.
If it is difficult for you to wait in line for an attraction, please refer to the “Barrier-Free Guide.”
Single Rider is a system that allows you to reduce your wait time by opting to fill vacant seats separated from other members of your group. There are days and times where Single Rider cannot be used, as well as usage restrictions, so please ask the crew at each attraction for details. See "Single Rider" for applicable attractions.
Show and attraction schedules are subject to change or cancellation without prior notice due to inclement weather, system maintenance, or for other reasons. We appreciate your understanding. We will inform you of any confirmed updates on our website. Please refer to “Show and Attraction Information.”
For your safety, requirements have been established for attractions. Please refer to ""For safe enjoyment of attractions"" for details.
Ask the crew at each attraction for details.
Yes. Studio Pass allows park and attraction admittance.
A ticket just for entry is not available. Please purchase a "Studio Pass" for park and attraction admittance.
You can use the following payment options at facilities inside the Park.
• Credit cards issued in Japan: VISA, MasterCard, JCB, Aeon Card, American Express, Diners Club, Discover
• Credit cards issued outside of Japan: VISA, MasterCard, American Express, Diners Club, Discover, UnionPay
• Gift cards issued in Japan: JCB gift cards, JCB PREMO cards, VISA gift cards
• Japanese digital payment systems: iD, QUICPay, WAON, d-Barai, PayPay, Merpay, auPay
• Non-Japanese digital payment system: Alipay+
Notes:
• Installment credit card payments not are accepted.
• No change will be given when paying with gift cards.
• Food and merchandise wagons, parking areas, and certain other facilities only accept Japanese yen cash.
The following are not allowed to be brought into the park: food, drinks, dangerous items, wireless, transmitters, and animals (with the exception of assistance dogs which include only guide dogs, service dogs, and hearing dogs).
Please refer to “Items not allowed in the park” for details.
Nudity, clothing that expose an excessive amount of skin, clothing that may offend others around you, and clothing that resembles that of the entertainers or crew are prohibited. For safety reasons, the use of roller shoes is prohibited within the park premises.
Please refer to “Rules and Manners” for details.
There is no nursery in the park, but a "Family Services" is available located in Guest Services inside to the left of the entrance. You can use this area for nursing and for changing diapers.
Additionally, one changing station is located in each of the men's and women's restrooms.
Please refer to “Family Services” for details.
Strollers can be rented inside the Park at the counter located to the right of the Park entrance. Strollers do not need to be reserved in advance. Please see the “Barrier-Free Guide” for details.
* Rental strollers are meant for children ages 1 month to 48 months.
The coin locker areas can be used from one hour before the park opens until park closing time. Please refer to the “Convenient Services” for details.
You can ship out items that have been purchased at the park. The fee (including packaging fee) for home delivery varies depending on the destination region. Items can be shipped from the Home Delivery Counter in Universal Studios Store. Please refer to the “Convenient Services” for details.
To send postal items, please use the postbox next to Studio Gifts East. If you would like to use a commemorative stamp, please affix one at Guest Services in advance. Stamps are sold at Studio Gifts East.
A Mitsui Sumitomo Bank ATM is located on the left-hand side past the entrance (within the park), an AEON Bank ATM is located outside the park at the entrance. Please refer to the “Convenient Services” for details.
Please refrain from smoking in the park except in the designated smoking spaces. For details, refer to the Studio Map for each area.
Fountains are available near attraction line entrances and restrooms. Please ask a nearby crew member for details about locations.
There are vending machines that sell sanitary products (¥200 for 2) in the women’s restrooms (excluding women’s restrooms inside restaurants.)
If you have a disability that prevents you from being able to wait in line and you possess a handicapped person's passbook, you can use a Guest Support Pass. Please refer to the “Barrier-Free Guide” for details.
Wheelchairs and strollers can be rented inside the Park at the counter located to the right of the Park entrance. Wheelchairs and strollers cannot be reserved, so please go directly to the counter if you wish to rent one.
■ Wheelchairs: 500 yen each (tax exempt)
・Stainless steel with handbrake
■ Strollers (reclining seat): 1,100 yen each
For photos of the wheelchairs and strollers, please see the “Barrier-Free Guide.”
* Availability is limited.
* Handling details and rental fees are subject to change without notice.
* Rental strollers are meant for children ages 1 month to 48 months.
There is no designated rest area, but benches are placed in each area of the park. First aid is located inside of the park to the right of the entrance for anyone feeling unwell. Nurses are on duty at all times.
To inquire about or submit lost items in the Park, go to the Lost & Found(Japanese page only) Inquiries on the Contact Us page of the official website.
Please inform a nearby crew member.
Please inform a nearby crew member. Nurses are on duty at the “First Aid” room located to the right after entering the park.
Operation hours vary per day. Please refer to the “Park Operation Hours” for details.
The ticket booths are open from 45 minutes before the park opens to two hours before the park closes. Please note that park operation hours vary per day. Please refer to the “Park Operation Hours” for details.
* Opening times may be changed without prior notice. Thank you for your understanding.
Please refrain from bringing food or drinks into the park. Please use the free picnic areas near the parking lot if you've brought food and drinks. Contained water may be brought inside of park.
* The Picnic Area closed permanently on February 4, 2024. Accordingly, as of February 5, 2024, a meeting place for large groups is no longer available. Please distribute Studio Passes to your group and confirm the number of participants before arriving at the Park. Thank you for your understanding and cooperation.
Admission tickets, except for Annual Passes, do not grant re-entry to the park after exiting.
* The Picnic Area closed permanently on February 4, 2024. Accordingly, as of February 5, 2024, a meeting place for large groups is no longer available. Please distribute Studio Passes to your group and confirm the number of participants before arriving at the Park. Thank you for your understanding and cooperation.
Taking photos and videos is restricted in certain areas/times to ensure guest comfort.
Please refer to “Rules and Manners” for details.
The receipts issued at the location where you made a purchase serve as an official proof of purchase receipt*.
*These receipts can be used as invoices.
Handwritten Proof of Purchase Receipts, Consolidation of Multiple Receipts, and Partial Receipts
We cannot accommodate requests for the above. All the receipts we issue are recognized as valid official proof of purchase receipts under Japanese taxation law. Please use the receipt you were given when you made a purchase.
Post-dated Proof of Purchase Receipts
We cannot issue post-dated proof of purchase receipts. Please be sure the receipt is dated when you make your purchase. If you forget to receive the receipt, please return during business hours to the location where you made the purchase and consult a crew member there.
You do not need to reserve in advance. Please ask at the restaurant.
Items on the Menu for Guests with Food Allergies are made without any of the eight specified ingredients. However, there is a possibility that allergens may be unintentionally mixed in during the cooking process. As such, we cannot guarantee that the dishes will be completely free of allergens. We ask that you check the ingredients and order at your own discretion. To learn more, please refer to the details of the Menu for Guests with Food Allergies.
We don't have halal, vegetarian, or vegan offerings, but plant-based, pork-free, and non-alcoholic menu items are available at some restaurants.
No handouts containing information on Menus for Guests with Food Allergies are available at the Park. Please check the information on the official website in advance. If you have any questions or concerns, please call the Information Center at 0570-20-0606. The crew member in charge will return your call.
Note: If you are using an IP phone or an international phone, please call us at 06-6465-4005.
Please be careful not to dial the wrong number.
Only guests who have concerns about the food sold in the park and guests with dietary restrictions can bring their own food into the park. Please inform the restaurant staff or crew members before eating your own meals within the park or on restaurant terraces.
Your belongings cannot be stored in restaurants.
At each restaurant, you can verify whether a dish contains any of 28 types of allergens when ordering. Please ask the crew at each Park restaurant.
We cannot prepare dishes based on requests.
You may use the tableware provided at restaurants, but there is a possibility that it may be contaminated with trace amounts of allergens.
The use of such tableware is not recommended for Guests who have concerns about allergens.
Please refer to "Restaurants offering a microwave, bain-marie, and hot water."
The allergen information may be changed when the ingredients and dishes are revised. Please check the ingredients again before ordering.
For sanitary reasons and the chance of allergens being mixed in your meal, we ask that you eat at restaurants that offer Menu for Guests with Food Allergies.
Yes, they can.
We do not offer rice alternatives for those with rice allergies.
We offer Low-Allergen Set Meals which are made without any of these eight specified ingredients: eggs, milk, wheat, shrimp, crab, buckwheat, peanuts, and walnuts.
Learn more about Menus for Guests with Food Allergies here.
Advance information cannot be provided. On the day of your visit, you can consult a crew member when ordering to find out which of 28 types of allergens are in the menu items served at each restaurant. Written information on ingredients is not available, either in advance or on the day of your visit. We appreciate your understanding.
We offer Menus for Guests with Food Allergies. Please consult us.
Check park access options here.
Bus departure information is listed on timetables and boarding guides posted at transportation plaza. Please contact the bus company directly for inquiries about arrivals.
