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SERVICE GUIDESERVICE GUIDE

General Services

Guest Services

The following services are available at Guest Services.
・Studio Guides for non-Japanese speakers (English, Chinese, and Korean)
・Lost & found ・Message service ・Currency exchange (US dollar cash and Japanese yen travelers’ checks only)
・Postal service (ordinary mail only) ・Transportation information (bus, train, ferry) ・Information for guests with disabilities ・Other information

■ Location
To the left of the entrance

First Aid

Located inside the entrance on the right. First aid treatment by a healthcare professional is available.

■ Location
To the right of the entrance

Restrooms

All restrooms are wheelchair-accessible.
Some are equipped with extra space for guests with special requirements.

■ Location
Provided throughout each area.

Smoking Area

To ensure the safe enjoyment of all guests, the park (including the areas in front of the main gates and parking lot) has separate smoking and non-smoking areas. Please smoke (including electronic cigarette) only in designated areas where there are ashtrays. Note that ashtrays may be temporarily removed or moved for guest safety when the park is crowded.

Studio Information

Check studio information boards for current show times and attraction waiting times.

■ Location
In front of Mel's Drive-in®
Near the bridge connecting the Jurassic Park® and San Francisco zones
Sponsored by TOSHIBA CORPORATION

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Family Services

Family Services

Facilities for breastfeeding, baby feeding and diaper changing are available. Also equipped with hot water dispensers and microwaves for preparing baby formula or baby food.

■ Location
Located next to Guest Services/Inside Universal Wonderland

Diaper Changing Tables

Total of 37 units installed. Disposable diapers can be disposed of here.

■ Location
One unit installed in each of 16 men's / ladies' restrooms inside the park (except in the restaurant restrooms).

Baby Food

Baby food for babies aged between 7 and 12 months old is sold here.

■ Location
- Snoopy's™ Backlot Café
- Studio Stars Restaurant®

Missing Children Center

Meeting point for lost children (under 12 years) and their parents or guardians.

■ Location
Located in Guest Services

Baby Carriage Rental

Located at the counter inside the entrance on the right.

■ Location
Counter to the right of the entrance

Sponsored by ART CORPORATION

For Expectant Mothers

Some attractions have specific requirements regarding expectant mothers. Please read the Attraction Requirements on the next page (right).

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Convenient Services

Pet Care Facility

We look after your pets while you enjoy the park. However, please note that we do not feed them for you.
Identification (driver's license or insurance card, etc.) is required when registering.

■ Location
Outside of the main gate (to parking lot)

Express Mail Service (EMS) / Home Delivery

Deliver items purchased at Universal Studios Japan to the address you specify within Japan. EMS service is also available for delivery to some overseas areas. For details, please ask a crew member. (Charged parcel delivery service)

Sponsored by Japan Post Co., Ltd.

Wheelchair Rental

Wheelchair Rental
Located at the counter inside the entrance on the right. (Wheelchair)

■ Location
Counter to the right of the entrance

Sponsored by ART CORPORATION

Coin Lockers

Large-sized lockers are only located outside the Park.
Please use them before you enter the Park.

Stored items will be removed and kept for the prescribed period after the Park is closed.
(Please note that the excess storage fee will be charged.)
Please pick up your stored items at Guest Services on or after the following day.

2 locations in the Park
(1 location: 1 time use MAP, 1 location: can be used multiple times a day MAP)
2 locations outside the Park (1 time use MAP)

  • Small (357×453×398)
  • Medium (357×453×533)
  • Large (357×453×802)
  • Multiple Time Use (360×425×300)

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Other Services

Tax-free shopping

Universal Studios Japan® offers tax-free services to visitors from overseas.
Our Tax Refund Counter is located in Studio Gift West.

  • Applies to foreign tourists staying in Japan for less than six months
  • Tourists are required to present a valid passport.
  • Confectionary and other consumable goods: total amount: 5,000 yen to 500,000 yen (without tax)
  • Souvenirs (not including confectionary): total amount: 5,000 yen and higher (without tax)

* The following items are not included: Studio Pass, Express Pass, foods, souvenir items such as popcorn buckets, photo service, postage stamps, and home delivery service.
* The product(s) purchased along with their receipts (tax free service will only be offered if both item and receipt are presented)
* Products cannot be returned or exchanged after filling out tax free paperwork.
* Tax free service will end at the planned park closing time for the day, so please visit the tax free counter as soon as possible. Ask a nearby crew member regarding the planned closing time for the day. Please note that procedures may take longer after 4 pm.

Child Switch

The Child Switch system enables guests with children/companions who do not meet an attraction’s height or other requirements to take turns and enjoy the attraction without waiting in line again.
For details, please ask a crew member at the attraction.

Single Rider

Guests can use this service to shorten waiting time by taking separate seats on the ride. This service is not available on certain days or at certain hours during the day.
For availability and other requirements, please ask a crew member at the attraction.

ATM Machines

There are two ATMs inside the park (Bank of Tokyo-Mitsubishi UFJ and Aeon Bank) and one outside the park (Resona Bank).

■ Location
Inside The Darkroom there is Aeon Bank, inside the park there is a Bank of Tokyo-Mitsubishi UFJ to the left of the entrance, and outside the park there is a Resona Bank to the right of the entrance.

Credit Card / Cash Card

VISA, JCB, MasterCard and AEON Card credit cards and China UnionPay cash card are accepted at selected facilities within the park.

■ Location
Each facility inside the park (Please note that some facilities do not accept credit cards.)

Electronic Money

Electronic money “WAON” “Wonder Money” “iD” “QUICPay” are accepted. (Please note that some facilities do not accept electronic money.)

Picnic Area

Rest area, free for all to use

■ Location
Outside of the main gate (near the parking lot)

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For guests who carry suitcase or roller bag.
Large/extra large-sized lockers are located outside the Park.
Please note that there is no large/extra large-sized locker inside the Park.