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SERVICE GUIDESERVICE GUIDE

General Services

Guest Services

The following services are available at Guest Services.
・Studio Guides for non-Japanese speakers (English, Chinese, and Korean)
・Lost & found ・Message service ・Currency exchange (US dollar cash and Japanese yen travelers’ checks only)
・Postal service (ordinary mail only) ・Transportation information (bus, train, ferry) ・Information for guests with disabilities ・Other information

■ Location
To the left of the entrance

First Aid

Located inside the entrance on the right. First aid treatment by a healthcare professional is available.

■ Location
To the right of the entrance

Smoking Area

To ensure the safe enjoyment of all guests, the park (including the areas in front of the main gates and parking lot) has separate smoking and non-smoking areas. Please smoke (including electronic cigarette) only in designated areas where there are ashtrays. Note that ashtrays may be temporarily removed or moved for guest safety when the park is crowded.

Studio Information

Check studio information boards for current show times and attraction waiting times.

■ Location
In front of Mel's Drive-in™
Near the bridge connecting the Jurassic Park™ and San Francisco zones
Sponsored by TOSHIBA CORPORATION

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Family Services

Family Services

Facilities for breastfeeding, baby feeding and diaper changing are available. Also equipped with hot water dispensers and microwaves for preparing baby formula or baby food.

■ Location
Located next to Guest Services/Inside Universal Wonderland

Diaper Changing Tables

Total of 37 units installed. Disposable diapers can be disposed of here.

■ Location
One unit installed in each of 16 men's / ladies' restrooms inside the park (except in the restaurant restrooms).

Baby Food

Baby food for babies aged between 7 and 12 months old is sold here.

■ Location
- Snoopy's™ Backlot Café
- Studio Stars Restaurant™

Missing Children Center

Meeting point for lost children (under 12 years) and their parents or guardians.

■ Location
Located in Guest Services

Baby Carriage Rental

Located at the counter inside the entrance on the right.

  • ¥1,000 each (single seater, tax included)

* Rental strollers are for children up to three years old (under four years old).
* Rental strollers are not for children above the age of 4.
* Availability is limited.
* Handling details and rental fees are subject to change without notice.
*Photos are for illustrative purposes only.

■ Location
Counter to the right of the entrance

Sponsored by ART CORPORATION

For Expectant Mothers

Some attractions have specific requirements regarding expectant mothers. Please read the Attraction Requirements on the next page (right).

Child Switch

The Child Switch system enables guests with children/companions who do not meet an attraction’s height or other requirements to take turns and enjoy the attraction without waiting in line again.
For details, please ask a crew member at the attraction.

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Barrier-Free Guide

Restrooms

All restrooms are wheelchair-accessible.
Some are equipped with extra space for guests with special requirements.

■ Location
Provided throughout each area.

Wheelchair Rental

Wheelchair Rental
Located at the counter inside the entrance on the right. (Wheelchair)

  • ¥500 each (tax exempt)
  • Stainless steel with handbrake
  • Size (approx.): Back 100 cm, height (floor to seat) 44 cm, width 64 cm

* Availability is limited.
* Handling details and rental fees are subject to change without notice.
*Photos are for illustrative purposes only.

■ Location
Counter to the right of the entrance

Sponsored by ART CORPORATION

Support Sticker

For guests with disabilities

For guests with hearing disabilities

Our crew will approach and help guests who have this sticker on their chests or other visible location.
When approached by a member of the crew, please let them know about any questions or difficulties you may have. Support Stickers are available at Guest Services for anyone who wishes to use them.
* Support Stickers do not provide any privileges such as priority admission to attractions.
We appreciate your understanding.

Guest Support Pass

If you have difficulties waiting in attraction queues for long periods of time, please use a Guest Support Pass.
The Guest Support Pass will allow you to spend the attraction waiting time wherever you like in the park.
Please speak to a crew member if you wish to acquire a Guest Support Pass.
Please also note that these passes are for reserving an admission time, not for priority admission.

Issuing Locations
  • Guest Services (inside the park) or at the entrance of each attraction
Eligibility
  • Guest Support Passes are only available to guests who have difficulty waiting in line for long periods of time, and the groups accompanying these guests.
  • The names of the people in the group and the total number of group members will be written on the pass. All members must be present when the pass is issued and when arriving at the attraction.
Items Required for Issuing a Guest Support Pass
  • Valid Studio Passes for the day, for all guests who will use the Guest Support Pass
  • * All members of the group must be present.
  • Please also note that the Guest Support Pass is only valid on the day of issue.
  • Even if you have a valid Studio Pass (Admission Ticket) for the following day(s), you must receive new Guest Support Pass on the day of your subsequent entry to the park.
Making Reservations at Attractions After Receiving the Pass
  • To make a reservation, show your Guest Support Pass to a member of the attraction’s crew with all the members of your group present.
  • A crew member will explain the features and usage requirements of the attraction.
  • * If you wish to cancel your reservation, or if the number of people in the group changes, please inform the attraction crew member.
Notes
  • Once you have made a reservation at an attraction, you will be treated as though you are waiting in the line.
  • You may not use other attractions during the waiting period.
  • If you do not meet the attraction requirements, you will not be admitted even if you have a Guest Support Pass.
  • For safety reasons, guests requiring support and accompanying guests must use the attractions in pairs (of one guest requiring support and one accompanying guest).
  • If there are fewer accompanying guests than guests requiring support, we may ask that one pair uses the attraction while the other guests wait for their turn.
  • Please note that there are no crew members stationed in the waiting area. We appreciate your understanding.
  • We may limit admission to attractions depending on waiting time or capacity.

Ride Restrictions Card

The Ride Restrictions Card is given to guests who have items such as headwear or wigs that cannot be removed due to physical or religious reasons, and who wish to use attractions where there are restrictions on wearing accessories or other such items.
If you wish to receive a Ride Restrictions Card, or if you have any questions about how to use the card, please consult with the attraction crew members below.

Issuing Locations
  • Hollywood Dream -The Ride -Backdrop-/Hollywood Dream –The Ride/Space Fantasy –The Ride /The Flying Dinosaur/Jurassic Park – The Ride™ /Snoopy's Great Race™/Flight of the Hippogriff™

For guests using baby strollers or buggies as wheelchairs

We distribute identification tags to allow baby strollers or buggies to be handled in the same way as wheelchairs at viewing areas, etc. for attractions and shows.

Distribution Areas
  • Attraction entrances/Guest Services lobby/Wheelchair and stroller rental

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Convenient Services

Pet Care Facility

We look after your pets while you enjoy the park. However, please note that we do not feed them for you.
Identification (driver's license or insurance card, etc.) is required when registering.

■ Location
Outside of the main gate (to parking lot)

Express Mail Service (EMS) / Home Delivery

Deliver items purchased at Universal Studios Japan to the address you specify within Japan. EMS service is also available for delivery to some overseas areas. For details, please ask a crew member. (Charged parcel delivery service)

Sponsored by Japan Post Co., Ltd.

Coin Lockers

Large-sized lockers are only located outside the Park.
Please use them before you enter the Park.

Stored items will be removed and kept for the prescribed period after the Park is closed.
(Please note that the excess storage fee will be charged.)
Please pick up your stored items at Guest Services on or after the following day.

2 locations in the Park
(1 location: 1 time use MAP, 1 location: can be used multiple times a day MAP)
2 locations outside the Park (1 time use MAP)

  • Small (357×453×398)
  • Medium (357×453×533)
  • Large (357×453×802)
  • Multiple Time Use (360×425×300)

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Other Services

Tax-free shopping

Universal Studios Japan™ offers tax-free services to visitors from overseas.
Our Tax Refund Counter is located in Studio Gift West.

  • Applies to foreign tourists staying in Japan for less than six months
  • Tourists are required to present a valid passport.
  • Confectionary and other consumable goods: total amount: 5,000 yen to 500,000 yen (without tax)
  • Souvenirs (not including confectionary): total amount: 5,000 yen and higher (without tax)
  • The total tax refund is 6.9%. We receive 1.1% of the total purchasing price of duty-free products as a handling charge (starting July 20, 2017)

* The following items are not included: Studio Pass, Express Pass, foods, souvenir items such as popcorn buckets, photo service, postage stamps, and home delivery service.
* The product(s) purchased along with their receipts (tax free service will only be offered if both item and receipt are presented)
* Products cannot be returned or exchanged after filling out tax free paperwork.
* Tax free service will end at the planned park closing time for the day, so please visit the tax free counter as soon as possible. Ask a nearby crew member regarding the planned closing time for the day. Please note that procedures may take longer after 4 pm.

Single Rider

Guests can use this service to shorten waiting time by taking separate seats on the ride. This service is not available on certain days or at certain hours during the day.
For availability and other requirements, please ask a crew member at the attraction.

ATM Machines

There are two ATMs located within the park (Bank of Tokyo-Mitsubishi UFJ and AEON Bank).

■ Location
The AEON Bank ATM is located in The Darkroom (within the park), and the Bank of Tokyo-Mitsubishi UFJ ATM is located on the left-hand side after going through the entrance (also within the park).

Credit Card / Cash Card

VISA, JCB, MasterCard and AEON Card credit cards and China UnionPay cash card are accepted at selected facilities within the park.

■ Location
Each facility inside the park (Please note that some facilities do not accept credit cards.)

Currency Exchange

An Automatic exchanger is located outside the entrance on the left.
US dollar and 4 other currencies can be exchanged.
Exchangeable currencies are displayed on the machine.

Electronic Money

Electronic money “WAON” “Wonder Money” “iD” “QUICPay” are accepted. (Please note that some facilities do not accept electronic money.)

Picnic Area

Rest area, free for all to use

■ Location
Outside of the main gate (near the parking lot)

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For guests who carry suitcase or roller bag.
Large/extra large-sized lockers are located outside the Park.
Please note that there is no large/extra large-sized locker inside the Park.